Welcome to Nine Casino. While we aim to provide exciting entertainment, your wellbeing is our top priority. This guide outlines Nine Casino’s Responsible Gaming philosophy and the comprehensive measures we have in place to ensure a safe, secure, and controlled gaming environment for all our players, particularly those accessing our services from France. We believe in empowering you with the knowledge and Responsible Gaming Tools needed to enjoy gambling as a fun pastime while minimizing potential risks.
At Nine Casino, we are deeply committed to upholding the highest standards of Responsible Gaming. Our approach is built on transparency, player support, and the active promotion of responsible gambling practices.
It’s crucial to remember that gambling should always be viewed as a form of entertainment, not a way to make money or solve financial difficulties. Never chase losses, and only gamble with funds you can comfortably afford to lose. Keeping track of the time and money you spend gambling is a vital first step towards responsible play.
While most people gamble responsibly, a small percentage may lose control. Problem Gambling can manifest in various ways, not always related to financial loss, and can sometimes be a symptom of underlying issues. Recognizing the signs early is crucial. If gambling stops being fun or starts negatively impacting your daily life, finances, or relationships, it may be time to seek help or use the tools available.
Our commitment is reflected in our core principles:
Player Protection: Implementing robust tools and policies to safeguard our players.
Transparency: Providing clear information about the risks and the help available.
Support: Offering assistance through our trained team and connections to professional Support Organizations.
Prevention: Actively working to prevent underage gambling and providing resources for those who may be developing problematic gaming habits. We aim to build Trustworthiness through these actions.
To support our philosophy, Nine Casino provides a suite of practical tools and policies. Here’s a quick overview of the key measures available to you:
Age Verification: Strict checks are in place to prevent anyone under the legal gambling age (18+) from accessing our platform.
Deposit, Loss, Wager & Session Limits: Tools allowing you to control your spending and playing time effectively.
Reality Checks & Time Management: Features to help you stay aware of how long you’ve been playing.
Self-Exclusion Options: Flexible options to take a temporary break or permanently stop gambling.
Access to Activity History: Easy access to your Transaction History and betting records for complete transparency.
Links to Professional Support: Connections to independent organizations offering confidential help and advice.
These tools and policies form the foundation of our responsible gaming framework, designed to empower you.
Underage Gambling Prevention is a critical component of our Responsible Gaming Policy. We strictly enforce the minimum age requirement for gambling.
Nine Casino does not permit anyone under the age of 18 to open an account or participate in any gambling activities. We employ Age Verification processes to ensure compliance. Any attempt by a minor to register or play, or anyone assisting a minor, constitutes a breach of our Terms & Conditions.
If you share your computer or devices with minors, we urge you to take precautions to prevent their access to gambling sites. Here are some helpful tips:
Secure Login Details: Never share your Nine Casino account username or password.
Disable ‘Remember Password’: Avoid using browser functions that automatically save your login credentials.
Protect Financial Information: Keep your credit card and bank account details secure and inaccessible to minors.
Taking these simple steps can significantly reduce the risk of underage access to online gambling.
Consider installing parental control or filtering software to block access to gambling websites. Several reputable options are available, including:
CyberPatrol: Offers comprehensive internet filtering solutions.
GamBlock®: Specifically designed to block access to online gambling sites.
Net Nanny: Provides filtering and screen time management features.
Solid Oak Software: Offers various internet safety tools.
(Please note: Nine Casino is not affiliated with these software providers but suggests them as potential tools for concerned parents or guardians.)
Understanding potential risks is key to maintaining control. Here’s how you can assess your gambling habits and find guidance.
Problem Gambling can develop gradually. Be mindful of potential warning signs in yourself or others:
Spending more money or time gambling than intended.
Chasing losses or gambling to escape problems.
Neglecting responsibilities (work, family, personal) due to gambling.
Borrowing money or selling possessions to fund gambling.
Lying about gambling habits.
Experiencing mood swings, anxiety, or depression related to gambling.
If you are unsure whether your gambling is becoming problematic, taking a confidential Self-Assessment Test can provide valuable insight. Reputable organizations offer these tools online. Consider visiting:
https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem
Adopting sensible gambling habits can enhance your enjoyment and minimize risks. We recommend following these guidelines:
Treat Gambling as Fun: It’s entertainment, not a guaranteed income or career path.
Accept Losses: Never “double up” or increase stakes solely to win back money you’ve lost.
Set a Budget: Decide on a daily, weekly, or monthly budget before you play, ensuring it’s an amount you can afford to lose. Stick to it.
Play with a Clear Mind: Avoid gambling when tired, stressed, depressed, or under the influence of alcohol or drugs.
Monitor Your Play: Keep track of the time you spend online and review your betting history regularly (available in your account).
Take Regular Breaks: Step away from the screen periodically to refresh your perspective.
Know the Rules: Understand the games you play and the odds involved.
Enjoy Yourself: Remember the primary goal is entertainment!
Following these simple rules can help ensure your gambling remains a safe and enjoyable activity.
Nine Casino provides several practical tools accessible through your account settings, typically under a “Responsible Gaming” or “Limits” section. We strongly encourage you to utilize these features.
Controlling your expenditure is fundamental to responsible play. We offer various limits you can set:
What they do: Control the maximum amount of money you can deposit into your Nine Casino account over a set period (24 hours, 7 days, or 30 days).
How to set: Navigate to the Responsible Gaming section of your account and enter your desired limits for daily, weekly, and/or monthly periods. For example, a €50 weekly limit means you cannot deposit more than €50 within any 7-day rolling period.
Changing Limits: Requests to decrease a limit take effect immediately. Requests to increase or remove a limit involve a 24-hour cooling-off period to allow you time to reconsider your decision.
What they do: Allow you to set a maximum net loss amount over a specific period. Once this limit is reached, you may be prevented from placing further bets until the period resets. Check your account’s Responsible Gaming section for availability.
How to set: Similar to deposit limits, you would set the desired maximum loss amount for the chosen timeframe (daily, weekly, monthly).
What they do: Control the total amount of money you can wager (bet) over a defined period, regardless of wins or losses. Check your account’s Responsible Gaming section for availability.
How to set: Specify the maximum total wager amount for the selected period (daily, weekly, monthly).
Keeping track of time spent gambling is just as important as managing money.
What they do: Allow you to define the maximum duration for a single gaming session. Once the time limit is reached, you may be automatically logged out or prompted to take a break.
How to set: Look for Session Limit options within your account’s Responsible Gaming tools.
What they do: These are periodic pop-up notifications during your gaming session, reminding you how long you’ve been playing, and sometimes showing your wins/losses for that session. They prompt you to decide whether to continue or stop playing.
How to set: You can usually enable Reality Checks and set their frequency (e.g., every 30, 60, or 90 minutes) in your account settings.
If you feel you need a short break from gambling, a Cooling-Off period might be suitable.
For those who feel their gambling is becoming problematic and need a longer or permanent break, Self-Exclusion is a vital tool.
[email protected]). Clearly state the type and duration of exclusion you require.Transparency is key. Nine Casino provides access to your gaming and transaction history.
If you’re concerned about your gambling or that of someone you know, help is available from various sources.
Our Customer Support team members are trained in social responsibility and aware of the risks of compulsive gambling. They can:
Explain how to use the Responsible Gaming Tools available on Nine Casino.
Guide you on how to activate Limits, Cooling-Off, or Self-Exclusion.
Provide contact information for professional Support Organizations.
Don’t hesitate to contact our team for guidance on using these tools or if you have any concerns. You can reach our support team via email: [email protected]
Several independent, confidential organizations offer free help and support for gambling-related issues. We recommend reaching out to them if needed:
Gambling Therapy: Provides online support and resources for problem gamblers and their families worldwide.
BeGambleAware: Offers information, advice, and directs people to support services in the UK, but resources are useful internationally.
Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem.
Local French Resources: For specific support within France, consider searching for local branches of Gamblers Anonymous (Joueurs Anonymes) or other national Helplines and addiction services. While Nine Casino operates internationally, seeking local support familiar with French regulations like ANJ (Autorité Nationale des Jeux) guidelines can be beneficial.
These independent organizations offer specialized, confidential support for anyone affected by gambling issues.
Many support organizations operate confidential Helplines if you need to speak to someone urgently. Check the websites listed above for contact numbers relevant to your region.
Responsible Gaming is a shared responsibility. Nine Casino provides the tools and information, but ultimately, playing safely relies on your awareness and choices. We encourage you to use the available resources, set limits proactively, and always treat gambling as a form of entertainment. If gambling ceases to be fun or causes you distress, please reach out for support immediately.
Ready to experience a Safe Gaming Environment where Player Protection is paramount? Nine Casino offers a wide range of games within a framework designed for your wellbeing.
Here are answers to some common questions regarding our Responsible Gaming policies and tools:
You can usually set daily, weekly, or monthly deposit limits in the “Responsible Gaming” or “Limits” section of your Nine Casino account profile.
Any request to increase or remove a deposit limit will only take effect after a 24-hour cooling-off period. Decreasing a limit is effective immediately.
You can choose temporary self-exclusion (e.g., 6 months, 1 year, 5 years) or permanent self-exclusion. The duration is determined by your request when contacting support.
Generally, no. Self-exclusion is a commitment designed to provide a definite break from gambling. It typically cannot be reversed before the agreed period expires. Permanent exclusion is final
Besides international resources like Gambling Therapy and Gamblers Anonymous, you can search for local French organizations (e.g., Joueurs Anonymes) or national helplines specializing in addiction support.
We use strict age verification processes during registration and recommend parents use filtering software and secure their account details to prevent underage access.
We hope these answers clarify common queries regarding responsible gaming at Nine Casino.
